Responsible Gaming
Gaming Should Be Entertainment
At Royal Reels, we believe online casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. Like any form of entertainment, it comes with risks and should only be enjoyed responsibly by adults who can afford to lose what they wager.
We are committed to promoting safe and responsible gaming practices for all our players.
Age Verification
Online casino gaming in New Zealand is restricted to individuals aged 18 years and over. Royal Reels strictly enforces age verification to ensure our platform is only accessible to adults of legal age.
If you are under 18, you are not permitted to create an account or participate in any gaming activities on our platform.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Be aware of these warning signs that may indicate you or someone you know has a gambling problem:
- Chasing Losses: Continuing to gamble to try to recover money you've lost
- Hiding Gambling: Concealing the amount of time or money spent gambling from family or friends
- Loss of Control: Being unable to stick to limits on time or money spent
- Neglecting Responsibilities: Prioritising gambling over work, study, family, or other obligations
- Borrowing Money: Taking out loans or using credit to fund gambling
- Mood Changes: Becoming irritable, anxious, or depressed when not gambling
- Escalating Wagers: Needing to bet increasingly larger amounts to achieve the same excitement
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
If you recognise any of these signs in yourself or others, please reach out for support immediately.
Self-Help Tools & Features
Royal Reels provides a range of responsible gaming tools to help you maintain control over your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Establish maximum loss thresholds to prevent exceeding your budget
- Reality Checks: Receive regular notifications during gaming sessions to remind you of time and money spent
- Session Limits: Automatically end your gaming session after a set period of time
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and Royal Reels services
- Account Closure: Permanently close your account if you wish to stop gaming entirely
These tools are available in your account settings. We encourage you to use them to help maintain responsible gaming habits.
Support Organizations
If you or someone you know is struggling with problem gambling, help is available. The following organizations offer free, confidential support:
New Zealand
- Gambling Helpline NZ – Free counselling and support service
Phone: 0800 654 655 (24/7)
Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation
Phone: 0800 664 262
Website: www.problemgambling.org.nz
International Support
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
If You Need Help
If you believe you have a gambling problem or are concerned about your gaming habits, please seek help immediately. There is no shame in reaching out for support—professional counsellors are available to help you at no cost.
Contact one of the organizations listed above or speak to someone you trust. The first step to recovery is acknowledging the problem and asking for help.
Gambling should be fun. If it stops being fun, stop playing.
Royal Reels is committed to responsible gaming. This information is provided for educational purposes. If you are experiencing gambling-related harm, please contact the support organizations listed above or your healthcare provider.